When you purchase from our Storehouse Deals section, your order will be delivered to your designated address in generally 5-14 business days. The Storehouse delivers via Australia Post and various other courier services namely Star Track Express and Australian Air Express which deliver from depots in major cities all over Australia.

Any items purchased in the Storehouse Deals section comes with free delivery Australia wide. Currently any items purchased in the Storehouse Deals section are only deliverable within Australia and our warehouse is not opened the public meaning that customer pickups or private courier pickups are not available.

Our items are usually delivered via Australia Post eParcel and supplier trucks. As we have no control and guarantee over our shipping companies’ delivery times, we cannot advise exactly when the item will be delivered. If nobody is available to sign for your delivery, that’s no problem. A delivery notice will be left in your mailbox, informing you that your item can be collected from the post office. Most post offices will hold the item for at least a month (depending on the size of the item).

For larger bulkier items, courier services like Star Track Express or Australian Air Express will be used – and if no one is available to take delivery, a note will be left to make alternate delivery arrangements.

Please be aware our shipping policy as below:

The Storehouse “On The House” Free Delivery policy provides customers with free delivery for the initial delivery attempt made. In the event of failed delivery attempts, it is the customer’s responsibility to contact the freight carrier responding to the attempted delivery cards left, to organise for a suitable delivery day and time to achieve a successful delivery.

In the unlikely event that the parcel(s) is returned to us, the parcel(s) will not be redispatched until postage has been repaid by the customer to cover the cost of sending the parcel a second time. If the customer does not wish to repay for postage for re-dispatch of their order they have the option to cancel their order and receive a full refund for their order less a $15 restocking fee and less postage costs associated with the rejected return of the parcel back to The Storehouse.

If you are going for a holiday or will simply be unavailable during a certain period, simply contact us with your order details (Order Number) after your purchase and let us know when you will be unavailable so we can deliver outside of those times.