Free Shipping on everything!

Australia-wide free delivery, straight to your door!
The Storehouse's fast and efficient delivery services mean that your order will be delivered to your doorstep in generally 5-10 business days. The Storehouse delivers via Australia Post and various other courier services namely Star Track Express and Australian Air Express which deliver from depots in major cities all over Australia.

Delivery is "On the House"
At the Storehouse we value our regional and rural customers just as much as our metropolitan customers, so that’s why we ship to all parts of Australia free of charge. Whether it’s Brisbane or Broome, Hobart or Halls Creek, Canberra or Coober Pedy you can have peace of mind that you’re receiving the same level of great service that all our customers receive.

At the Storehouse we also support the development of Australian regional and rural communities, so if there is a cause that you feel strongly about please feel free to contact us regarding our various fund raising programs at info@thestorehouse.com.au.

- Please note that you should provide a physical street address, not a PO Box as delivery will need to be signed for in person. Some couriers also do not deliver to PO Boxes.

Additional Information on Delivery

1. How long does it take for my item to be shipped?

2. How much postage do I have to pay for my order?

3. Do you do international shipping?

4. Can I pickup from your warehouse or arrange pickup via my own courier?

5. When will my package be delivered? What if I'm not at home for delivery?

6. Can I send an order to an address different from my billing address?

7. Can I get my order delivered on a specific day or time?

8. Can I hold the delivery date?

1. How long does it take for my item to be shipped?
Our products are typically dispatched from our warehouse within 1-3 business days of your payment being received and processed. Please allow up to 10 working days for our delivery partners to deliver your item once it has been dispatched, although the following estimated shipping times is a good guide:
- New South Wales: 1-5 business days
- Victoria: 2-7 business days
- Queensland: 2-7 business days
- South Australia: 2-7 business days
- Tasmania: 3-10 business days
- Western Australia: 4-10 business days
- Northern Territory: 4-10 business days

Please bear in mind that as our items sometimes sell out so quickly, we might take some extra time to get them back in stock. Kindly contact our friendly customer support at 1300 787 271 or at info@thestorehouse.com.au for stock availabilities.

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2. How much postage do I have to pay for my order?
Nothing. Nada. Zip. Every purchase you make on The Storehouse comes with Free Delivery! We'll deliver all your orders to whatever tiny remote town you want them delivered to. Oh, and we also take care of the big cities too, of course. 

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3. Do you do international shipping?
Normally we only ship within Australia, however in some circumstances we may be able to organize international delivery. Please contact our customer support team on 1300 787 271 to find out more.

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4. Can I pickup from your warehouse or arrange pickup via my own courier?
Currently we are unable to organize for customer pickups or private courier pickups, however as we are expanding, we hope to offer a pickup option in the future. Nevertheless in certain situations pickup can be organized, please contact our customer support team on 1300 787 271 to see if this is possible.

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5. When will my package be delivered? What if I'm not at home for delivery?
Our items are usually delivered via Australia Post eParcel and supplier trucks. As we have no control and guarantee over our shipping companies' delivery times, we cannot advise exactly when the item will be delivered. Nevertheless, if nobody is available to sign for your delivery, that's no problem. A delivery notice will be left in your mailbox, informing you that your item can be collected from the post office. Most post offices will hold the item for at least a month (depending on the size of the item).

For larger bulkier items, courier services like Star Track Express or Australian Air Express will be used - and if no one is avaialble to take delivery, a note will be left to make alternate delivery arrangements.

Please be aware our shipping policy as below:

The Storehouse's Delivery On The House Free Delivery policy provides customers with free delivery for the initial delivery attempt made. In the event of failed delivery attempts, it is the customer's responsibility to contact the freight carrier responding to the attempted delivery cards left, to organise for a suitable delivery day and time to achieve a successful delivery.

In the unlikely event that the parcel(s) is returned to us, the parcel(s) will not be redispatched until postage has been repaid by the customer to cover the cost of sending the parcel a second time. If the customer does not wish to repay for postage for re-dispatch of their order they have the option to cancel their order and receive a full refund for their order less a $15 restocking fee and less postage costs associated with the rejected return of the parcel back to The Storehouse.

Thank you for your business.

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6. Can I send an order to an address different from my billing address?
Of course! You can send an order to a different delivery address, or even to a specific person at a different delivery address. When placing your order, just be sure to change the Delivery address to where you want it to be delivered.

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7. Can I get my order delivered on a specific day / time?
Unfortunately not. As many things are out of our control, we cannot guarantee a fixed delivery date or time. As such, to ensure early arrival of your purchase, we encourage you to order as early as possible and to provide prompt payment to minimize delays.

Rest assured that we are always striving for the fastest processing and dispatch of your order and will always to our best to get your order out to you ASAP.

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8. Can I hold the delivery date?
Yes! If you are going for a holiday or will simply be unavailable during a certain period, simply contact us with your order details (Order Number) after your purchase and let us know when you will be unavailable so we can deliver outside of those times. 

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